The Dream Manager: Achieve Results Beyond Your Dreams by Helping Your Employees Fulfill Theirs [Abridged] [Audible Audio Edition] Author: | Language: English | ISBN:
B004OBTWUU | Format: PDF, EPUB
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The fictional Admiral Janitorial Services has a problem: employees are leaving in droves, and they don't know what to do about it. Interpreting a series of employee surveys, the general manager comes up with a solution that walks the "thin line between genius and madness": hire a "dream manager", part life coach and part financial adviser, to help employees achieve their dreams.
For example, one woman dreams of buying her first home, while one man hopes to find more time to spend with his family. In an unexpected twist, the dream manager even helps employees find new jobs when they no longer have room to grow in their current ones.
In The Dream Manager, best-selling author Matthew Kelly teaches employers how to bridge the gap between their employees' current jobs and the futures they dream of, making them happier and more loyal to the company. Complete with a section on tools to get you going, this inspiring audiobook teaches an important lesson about self-fulfillment that applies both to the workplace and to life outside of it.
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- Audible Audio Edition
- Listening Length: 3 hours and 50 minutes
- Program Type: Audiobook
- Version: Abridged
- Publisher: Hyperion AudioBooks
- Audible.com Release Date: August 9, 2007
- Language: English
- ASIN: B004OBTWUU
In "The Dream Manager," author Matthew Kelly departs from earlier best-selling books ("The Rhythm of Life, Perfectly Yourself, Call to Joy, Seven Levels of Intimacy") where he focused on improving "self" and provides, through a fable, an innovative way to improve the life of "the other." While the book is centered on the workplace and potential improvements in productivity and profitability, the concept Kelly outlines can reap great returns when applied to people outside of work as well.
Kelly builds on the concept of connection (See Michael Stallard's "Fired Up or Burned Out) to meet basic human psychological needs for respect, recognition, belonging, autonomy, personal growth, and meaning. The connector is the Dream Manager who connects the employees' now to their dreams and a better tomorrow.
The fable Kelly tells is based on a true story in which a janitorial services company had a chronic annual turnover rate of 400%. The fictional General Manager, Simon, is frustrated since he is operating more as a full-time "lead recruiter" rather than GM.
After numerous unsuccessful studies to define the problem, Simon's senior assistant suggests they learn what the employee's dreams are then find a way "to connect their job today with their dreams for tomorrow." Making money without a dream to fulfill is pointless and obscene. "Life is about living our dreams."
The company goes on to implement "The Dream Manager" program (the program's implementation and evolution is described in detail). The program results in improved morale and loyalty, and a drop in the annual turnover rate to 12% while gross revenue tripled. The number of employees grew only to 743 from 407 (less than 200%) during the same period.
Matthew Kelly writes like he speaks - with power, clarity, and focus. I should know because I've shared the platform with him, and I've read every one of his books. In this latest book he tells the story of Simon Roberts, general manager of Admiralty Janitorial Services. Recruited to run the company by Greg, the entrepreneurial founder, Simon finds he spends more time recruiting than anything else. With 400% annual turnover, a little over average for the industry, the company is a revolving door. And turnover costs-big time. Simon convinces Greg to go back to the basics and ask employees what they want and need, even though the executive team believes they have answer: more money. And it turns out they are wrong.
By really listening to employees and finding innovative solutions that appear to cost, but really pay back-and pay back big time, Simon finds the real key to employee satisfaction, full engagement, and reduced turnover, as well as profitability. For example, running employee shuttles to help people get to their jobs because many don't have cars, and the buses don't operate on the schedules when they clean buildings.
Ultimately, this is where the Dream Manager comes in-someone who asks people what their dreams are and then helps them to create plans to reach them. Simon and Greg, together with the executive team and the Dream Manager, show the employees that the company is committed to helping them achieve their dreams-and the employees respond with increased performance, lower turnover, fewer sick days, and greater productivity.
Kelly helps the reader realize the importance of motive in making the concept of a Dream Manager work. Though the story is fiction, the facts quoted are alive and well in every industry.
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